<p>[av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”]<br />[av_image src=’https://bpm.umj.ac.id/storage/2018/11/pelyn.png’ attachment=’1657′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image]<br />[/av_one_full][av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”]<br />[av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”]<br /><strong>Hasil Uji Validitas dan Reliabiltas Instrumen Tingkat Kepuasan Mahasiswa terhadap Pelayanan Kemahasiswaan</strong><br />[/av_textblock][av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”]</p>
<tbody>
<tr>
<td width=”34″><strong>No</strong></td>
<td width=”142″><strong>Aspek Penilaian</strong></td>
<td width=”87″><strong>Nilai Aplha Cronbach</strong></td>
<td width=”92″><strong>Validitas (Nilai R Hitung)</strong></td>
<td width=”70″><strong>R-Tabel </strong></td>
<td width=”100″><strong>Keterangan</strong></td>
</tr>
<tr>
<td width=”34″>1.</td>
<td width=”142″>Prosedur pelayanan kegiatan kemahasiswaan</td>
<td rowspan=”7″ width=”87″>0,826</td>
<td width=”92″>0,625</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>2.</td>
<td width=”142″>Layanan Pengembangan minat dan bakat</td>
<td width=”92″>0,650</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>3.</td>
<td width=”142″>Layanan Pembinaan Soft Skill</td>
<td width=”92″>0,514</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>4.</td>
<td width=”142″>Layanan beasiswa</td>
<td width=”92″>0,760</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>5.</td>
<td width=”142″>Layanan kesehatan</td>
<td width=”92″>0,582</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>6.</td>
<td width=”142″>Layanan sarana dan prasarana</td>
<td width=”92″>0,783</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>7.</td>
<td width=”142″>Layanan bimbingan konseling</td>
<td width=”92″>0,674</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
</tbody>
<p>[/av_textblock]<br />[/av_one_full][av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”]<br />[av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”]<br /><strong>Hasil Uji Validitas dan Reliabiltas Instrumen Tingkat Kepuasan Mahasiswa terhadap Dosen, Tenaga Kependidikan, Pimpinan, Sarana Prasarana</strong></p>
<tbody>
<tr>
<td width=”34″><strong>No</strong></td>
<td width=”146″><strong>Aspek Penilaian</strong></td>
<td width=”83″><strong>Nilai Aplha Cronbach</strong></td>
<td width=”92″><strong>Validitas (Nilai R Hitung)</strong></td>
<td width=”70″><strong>R-Tabel </strong></td>
<td width=”100″><strong>Keterangan</strong></td>
</tr>
<tr>
<td width=”34″>1.</td>
<td width=”146″>Dosen</td>
<td rowspan=”4″ width=”83″>0,852</td>
<td width=”92″>0,650</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>2.</td>
<td width=”146″>Tenaga Kependidikan</td>
<td width=”92″>0,578</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>3.</td>
<td width=”146″>Pimpinan</td>
<td width=”92″>0,714</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
<tr>
<td width=”34″>4.</td>
<td width=”146″>Sarana dan Prasarana</td>
<td width=”92″>0,810</td>
<td width=”70″>0,142</td>
<td width=”100″>Valid</td>
</tr>
</tbody>
<p>[/av_textblock]<br />[/av_one_full][av_one_half first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-1.png’ attachment=’1659′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-2.png’ attachment=’1660′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-3.png’ attachment=’1661′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-4.png’ attachment=’1662′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-5.png’ attachment=’1663′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-6.png’ attachment=’1664′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-7.png’ attachment=’1665′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-8.png’ attachment=’1666′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-9.png’ attachment=’1667′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_half min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-10.png’ attachment=’1668′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_half][av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”]<br /><strong>Hasil Tingkat Kepuasan Mahasiswa terhadap Dosen, Tenaga Kependidikan, Pimpinan, Sarana dan Prasarana di UMJ </strong><strong>Tahun Akademik 2014/2015</strong></p>
<tbody>
<tr>
<td rowspan=”2″ width=”33″><strong>No</strong></td>
<td rowspan=”2″ width=”170″><strong>Aspek yang Dinilai</strong></td>
<td colspan=”5″ width=”383″><strong>Hasil Penilaian</strong></td>
<td rowspan=”2″ width=”57″><strong>Total (%)</strong></td>
</tr>
<tr>
<td width=”72″><strong>Sangat Tidak Memuskan (%)</strong></td>
<td width=”78″><strong>Tidak Memuaskan (%)</strong></td>
<td width=”78″><strong>Cukup Memuaskan (%)</strong></td>
<td width=”78″><strong>Memuaskan (%)</strong></td>
<td width=”78″><p><strong>Sangat Memuaskan</strong></p>
<p></p>
<p><strong>(%)</strong></p>
</td>
</tr>
<tr>
<td colspan=”7″ width=”586″><strong>A. Pengajaran dan Pembelajaran Dosen</strong></td>
<td width=”57″><strong> </strong></td>
</tr>
<tr>
<td width=”33″>1.</td>
<td width=”170″>Rencana materi dan tujuan mata kuliah diberikan di awal perkuliahan.</td>
<td width=”72″>10</td>
<td width=”78″>15</td>
<td width=”78″>25</td>
<td width=”78″>40</td>
<td width=”78″>10</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>2.</td>
<td width=”170″>Dosen datang tepat waktu dan mengajar sesuai waktu yang terjadwal.</td>
<td width=”72″>10</td>
<td width=”78″>18</td>
<td width=”78″>20</td>
<td width=”78″>38</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>3.</td>
<td width=”170″>Dosen memberikan kesempatan untuk bertanya jawab.</td>
<td width=”72″>8</td>
<td width=”78″>15</td>
<td width=”78″>20</td>
<td width=”78″>42</td>
<td width=”78″>15</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>4.</td>
<td width=”170″>Jumlah dosen memadai (sesuai dengan bidang dan jumlahnya).</td>
<td width=”72″>12</td>
<td width=”78″>18</td>
<td width=”78″>25</td>
<td width=”78″>36</td>
<td width=”78″>9</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>5.</td>
<td width=”170″>Kesesuaian evaluasi (UTS /UAS) dengan materi yang diajarkan.</td>
<td width=”72″>10</td>
<td width=”78″>14</td>
<td width=”78″>23</td>
<td width=”78″>38</td>
<td width=”78″>15</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>6.</td>
<td width=”170″>Dosen memberikan Satuan Acara Perkuliahan, silabus.</td>
<td width=”72″>8</td>
<td width=”78″>10</td>
<td width=”78″>30</td>
<td width=”78″>34</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>7.</td>
<td width=”170″>Kesesuaian materi yang diberikan terhadap rencana di awal perkuliahan.</td>
<td width=”72″>10</td>
<td width=”78″>15</td>
<td width=”78″>25</td>
<td width=”78″>30</td>
<td width=”78″>20</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>8.</td>
<td width=”170″>Dosen memberikan nilai, komentar, saran masukan atau tugas yang dikerjakan mahasiswa.</td>
<td width=”72″>12</td>
<td width=”78″>16</td>
<td width=”78″>24</td>
<td width=”78″>30</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>9.</td>
<td width=”170″>Dosen menggunakan alat bantu yang sesuai materi kuliah (video, gambar, peraga dll).</td>
<td width=”72″>14</td>
<td width=”78″>14</td>
<td width=”78″>20</td>
<td width=”78″>35</td>
<td width=”78″>17</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>10.</td>
<td width=”170″>Kemampuan dosen dalam menjelaskan materi perkuliahan.</td>
<td width=”72″>12</td>
<td width=”78″>10</td>
<td width=”78″>24</td>
<td width=”78″>36</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>11.</td>
<td width=”170″>Penguasaan materi, wawasan, dan implementasi mata kuliah ini.</td>
<td width=”72″>10</td>
<td width=”78″>15</td>
<td width=”78″>25</td>
<td width=”78″>34</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>12.</td>
<td width=”170″>Kemampuan dosen mempraktekan materi.</td>
<td width=”72″>6</td>
<td width=”78″>8</td>
<td width=”78″>28</td>
<td width=”78″>38</td>
<td width=”78″>20</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>13.</td>
<td width=”170″>Semangat dosen dalam memberikan kuliah.</td>
<td width=”72″>8</td>
<td width=”78″>12</td>
<td width=”78″>24</td>
<td width=”78″>36</td>
<td width=”78″>20</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>14.</td>
<td width=”170″>Kemampuan dosen dalam memberikan motivasi/ membangkitkan minat belajar.</td>
<td width=”72″>8</td>
<td width=”78″>10</td>
<td width=”78″>28</td>
<td width=”78″>38</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″><strong>B.</strong></td>
<td width=”170″><strong>Pelayanan Tenaga Kependidikan</strong></td>
<td width=”72″></td>
<td width=”78″></td>
<td width=”78″></td>
<td width=”78″></td>
<td width=”78″></td>
<td width=”57″></td>
</tr>
<tr>
<td width=”33″>1.</td>
<td width=”170″>Keramahan dalam memberikan pelayanan</td>
<td width=”72″>8</td>
<td width=”78″>12</td>
<td width=”78″>26</td>
<td width=”78″>38</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>2.</td>
<td width=”170″>Kejelasan informasi yang diberikan</td>
<td width=”72″>10</td>
<td width=”78″>10</td>
<td width=”78″>30</td>
<td width=”78″>36</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>3.</td>
<td width=”170″>Kemudahan prosedur pelayanan</td>
<td width=”72″>12</td>
<td width=”78″>10</td>
<td width=”78″>32</td>
<td width=”78″>36</td>
<td width=”78″>10</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>4.</td>
<td width=”170″>Kecepatan/Waktu yang dibutuhkan dalam memberikan pelayanan</td>
<td width=”72″>10</td>
<td width=”78″>16</td>
<td width=”78″>24</td>
<td width=”78″>38</td>
<td width=”78″>12</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>5.</td>
<td width=”170″>Kerapihan penampilan tenaga kependidikan</td>
<td width=”72″>6</td>
<td width=”78″>8</td>
<td width=”78″>28</td>
<td width=”78″>40</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>6.</td>
<td width=”170″>Kesopanan/etika dalam memberikan pelayanan</td>
<td width=”72″>8</td>
<td width=”78″>16</td>
<td width=”78″>24</td>
<td width=”78″>36</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>7.</td>
<td width=”170″>Penggunaan bahasa yang baik</td>
<td width=”72″>10</td>
<td width=”78″>16</td>
<td width=”78″>28</td>
<td width=”78″>32</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>8.</td>
<td width=”170″>Kesesuaian pelayanan dengan permintaan/kebutuhan</td>
<td width=”72″>12</td>
<td width=”78″>14</td>
<td width=”78″>24</td>
<td width=”78″>36</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>9.</td>
<td width=”170″>Kelengkapan pelayanan yang diberikan</td>
<td width=”72″>8</td>
<td width=”78″>12</td>
<td width=”78″>24</td>
<td width=”78″>38</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td colspan=”7″ width=”586″><strong> </strong><strong style=”font-family: inherit; font-size: inherit;” data-mce-style=”font-family: inherit; font-size: inherit;”> </strong><strong style=”font-family: inherit; font-size: inherit;” data-mce-style=”font-family: inherit; font-size: inherit;”> </strong><strong style=”font-family: inherit; font-size: inherit;” data-mce-style=”font-family: inherit; font-size: inherit;”>C. Pimpinan</strong></td>
<td width=”57″><strong> </strong></td>
</tr>
<tr>
<td width=”33″>1.</td>
<td width=”170″>Ketepatan/kesesuaian kebijakan yang diberikan dalam menyelesaikan solusi akademik</td>
<td width=”72″>8</td>
<td width=”78″>12</td>
<td width=”78″>30</td>
<td width=”78″>36</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>2.</td>
<td width=”170″>Dampak kebijakan terhadap peningkatan kualitas akademik</td>
<td width=”72″>12</td>
<td width=”78″>16</td>
<td width=”78″>24</td>
<td width=”78″>32</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>3.</td>
<td width=”170″>Melakukan kerjasama dengan mahasiswa</td>
<td width=”72″>8</td>
<td width=”78″>16</td>
<td width=”78″>28</td>
<td width=”78″>34</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>4.</td>
<td width=”170″>Kemudahan komunikasi dengan mahasiswa</td>
<td width=”72″>10</td>
<td width=”78″>14</td>
<td width=”78″>26</td>
<td width=”78″>36</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>5.</td>
<td width=”170″>Etika dalam berkomunikasi</td>
<td width=”72″>12</td>
<td width=”78″>14</td>
<td width=”78″>28</td>
<td width=”78″>34</td>
<td width=”78″>12</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>6.</td>
<td width=”170″>Kesesuaian/realisasi antara program kerja akademik dan kemahasiswaan dengan pelaksanaan</td>
<td width=”72″>8</td>
<td width=”78″>16</td>
<td width=”78″>24</td>
<td width=”78″>38</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>7.</td>
<td width=”170″>Alokasi/bantuan dana untuk bidang akademik dan kemahasiswaan</td>
<td width=”72″>10</td>
<td width=”78″>14</td>
<td width=”78″>28</td>
<td width=”78″>32</td>
<td width=”78″>16</td>
<td width=”57″></td>
</tr>
<tr>
<td colspan=”7″ width=”586″><strong>D. Sarana dan Prasarana</strong></td>
<td width=”57″><strong> </strong></td>
</tr>
<tr>
<td width=”33″>1.</td>
<td width=”170″>Ketersediaan dan kelayakan ruang kuliah</td>
<td width=”72″>8</td>
<td width=”78″>14</td>
<td width=”78″>24</td>
<td width=”78″>34</td>
<td width=”78″>20</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>2.</td>
<td width=”170″>Ketersediaan dan kelayakan laboratorium</td>
<td width=”72″>12</td>
<td width=”78″>18</td>
<td width=”78″>28</td>
<td width=”78″>32</td>
<td width=”78″>10</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>3.</td>
<td width=”170″>Ketersediaan dan kelayakan ruang praktikum</td>
<td width=”72″>10</td>
<td width=”78″>16</td>
<td width=”78″>30</td>
<td width=”78″>34</td>
<td width=”78″>10</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>4.</td>
<td width=”170″>Ketersediaan ruang kemahasiswaan</td>
<td width=”72″>10</td>
<td width=”78″>14</td>
<td width=”78″>26</td>
<td width=”78″>36</td>
<td width=”78″>14</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>5.</td>
<td width=”170″>Ketersediaan lapangan (outdoor) dan uang tertutup (indoor) sebagai sarana olahraga</td>
<td width=”72″>12</td>
<td width=”78″>14</td>
<td width=”78″>28</td>
<td width=”78″>34</td>
<td width=”78″>12</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>6.</td>
<td width=”170″>Ketersediaan dan kelayakan ruang pengembangan seni dan kreativitas</td>
<td width=”72″>8</td>
<td width=”78″>12</td>
<td width=”78″>26</td>
<td width=”78″>36</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>7.</td>
<td width=”170″>Ketersediaan ruang diskusi</td>
<td width=”72″>10</td>
<td width=”78″>12</td>
<td width=”78″>24</td>
<td width=”78″>38</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>8.</td>
<td width=”170″>Ketersediaan dan kelayakan kantin/koperasi</td>
<td width=”72″>10</td>
<td width=”78″>14</td>
<td width=”78″>26</td>
<td width=”78″>32</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>9.</td>
<td width=”170″>Ketersediaan dan kelayakan sarana ibadah (masjid) dan tempat diskusi keagamaan</td>
<td width=”72″>12</td>
<td width=”78″>12</td>
<td width=”78″>28</td>
<td width=”78″>32</td>
<td width=”78″>16</td>
<td width=”57″>100,0</td>
</tr>
<tr>
<td width=”33″>10.</td>
<td width=”170″>Ketersediaan tempat parkir</td>
<td width=”72″>8</td>
<td width=”78″>10</td>
<td width=”78″>26</td>
<td width=”78″>38</td>
<td width=”78″>18</td>
<td width=”57″>100,0</td>
</tr>
</tbody>
<p>[/av_textblock][/av_one_full][av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_image src=’https://bpm.umj.ac.id/storage/2018/11/p-11.png’ attachment=’1669′ attachment_size=’full’ align=’center’ styling=” hover=” link=” target=” caption=” font_size=” appearance=” overlay_opacity=’0.4′ overlay_color=’#000000′ overlay_text_color=’#ffffff’ animation=’no-animation’ admin_preview_bg=”][/av_image][/av_one_full][av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=”][av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”]<br /><strong> KESIMPULAN DAN REKOMENDASI</strong><strong> </strong></p>
<li><strong>KESIMPULAN</strong></li>
<p>Berdasarkan hasil kegiatan survey kepuasan mahasiswa terhadap pelayanan akademik dan kemahasiswaan serta pelayanan yang diberikan dosen, tenaga kependidikan, pimpinan, sarana dan prasarana secara umum sudah baik. Meskipun mahasiswa menilai pelyanan sudah diberikan dengan baik, namun tetap diperlukan berbagai perbaikan untuk meningkatan mutu pelayanan yang sesuai denga kebutuhan pelanggan, yaitu mahasiswa. Dengan demikian prinsip Total Quality Management (TQM) dimana Standar Penjaminan Mutu Internal menjadi acuan dalam pelaksanaan budaya mutu termasuk dalam pelayanan akademik dan kemahasiswaan.</p>
<li><strong>REKOMENDASI</strong></li>
<p>Berikut adalah rekomendasi yang dapat diberikan dalam meningkatkan mutu pelayanan akademik dan kemahasiswaan di Universitas Muhammadiyah Jakarta berdasarkan hasil survey pada mahasiswa tahun akademik 2014/2015:</p>
<tbody>
<tr>
<td rowspan=”2″ width=”123″><strong>Aspek Pelayanan</strong></td>
<td colspan=”2″ width=”482″><strong>2014/2015</strong></td>
</tr>
<tr>
<td width=”217″><strong>Gasal</strong></td>
<td width=”265″><strong>Genap</strong></td>
</tr>
<tr>
<td width=”123″>Prosedur pelayanan kegiatan kemahasiswaan</td>
<td width=”217″>Mulai dirumuskan system Pelayanan kegiatan kemahsiswaan secara terintergasi di tingkat universitas</td>
<td width=”265″>Dirumuskan system pelayanan kegiatan pelayanan kemahasiswaan secara terintegrasi dan dilakukan online</td>
</tr>
<tr>
<td width=”123″>Layanan Pengembangan minat dan bakat</td>
<td width=”217″>Dikembangkannya beberapa kegiatan ekstrakurikuler dalam pengembangan minat dan bakat (seni dan budaya, olahraga, dll)</td>
<td width=”265″>Dikembangkannya beberapa kegiatan ekstrakurikuler dalam pengembangan minat dan bakat dalam bidang lainnya sesuai dengan kebutuhan dan ketersediaan sumber daya</td>
</tr>
<tr>
<td width=”123″>Layanan Pembinaan Soft Skill</td>
<td width=”217″>Dikembangkannya beberapa kegiatan ekstrakurikuler dalam pengembangan soft skill (English club, kepemimpinan, keagamaan, dll)</td>
<td width=”265″>Dikembangkannya beberapa kegiatan ekstrakurikuler dalam pengembangan soft skill lainnya sesuai dengan kebutuhan dan ketersediaan sumber daya</td>
</tr>
<tr>
<td width=”123″>Layanan beasiswa</td>
<td width=”217″>Meningkatkan jumlah beasiswa internal dan Melakukan akerjasama dengan beberapa stakeholder penyedia beasiswa untuk meningkatkan peluang mahasiswa memeroleh beasiswa eksternal</td>
<td width=”265″>Meningkatkan jumlah beasiswa internal dan Melakukan kerjasama dengan beberapa stakeholder penyedia beasiswa untuk meningkatkan peluang mahasiswa memeroleh beasiswa eksternal</td>
</tr>
<tr>
<td width=”123″>Layanan kesehatan</td>
<td width=”217″><strong>Penyediaan fasilitas kesehatan yang lebih representatif</strong></td>
<td width=”265″><strong>Penyediaan fasilitas kesehatan yang lebih representatif</strong></td>
</tr>
<tr>
<td width=”123″>Layanan sarana dan prasarana</td>
<td width=”217″><strong>Penyediaan sarana dan prasarana sesuai kebutuhan (gor olahraga, ruang teater pertunjukan seni, dll)</strong></td>
<td width=”265″><strong>Penyediaan sarana dan prasarana sesuai kebutuhan (gor olahraga, ruang teater pertunjukan seni, dll)</strong></td>
</tr>
<tr>
<td width=”123″>Layanan bimbingan konseling</td>
<td width=”217″><strong>Disediakannya unit konseling bagi mahasiswa baik untuk konseling akademik dan non akademik</strong></td>
<td width=”265″><strong>Disediakannya unit konseling bagi mahasiswa baik untuk konseling akademik dan non akademik</strong></td>
</tr>
</tbody>
<p><strong>PENUTUP</strong>Pelaksanaan kegiatan survey kepuasan mahasiswa terhadap pelayanan akademik serta pelayanan yang diberikan oleh dosen, tenaga kependidikan, pimpinan, dan sarana prasarana perlu dilakukan secara berkala setiap semester di setiap tahun akademik. Hasil kegiatan survey kepuasan mahasiswa ini diharapkan dapat dijadikan dasar pertimbangan perbaikan mutu pelayanan akademik dan kemahasiswaan oleh pengambil kebijakan sehingga menunjnag pengelolaan universitas secara <em>good governance </em>untuk mencapai visi,misi, dan tujuan dari Universitas Muhammadiyah Jakarta.Kejasama dari semua pihak akan memberikan dampak signifikan terhadap perbaikan mutu pelayanan akademik dan kemahasiswaan. Selain itu komitmen yang kuat dari pimpinan beserta seluruh civitas akademika Universitas Muhammadiyah Jakarta untuk mengimplementasikan budaya mutu dengan menerapkan seluruh standar mutu termasuk standar pelayanan, akan mewujudkan akreditas unggu bagi UMJ.<strong> </strong><strong> </strong><br />[/av_textblock][/av_one_full]</p>
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